Data Privacy Statement

Direct Debit Payment Processing

We use GoCardless to process your Direct Debit payments. More information on how GoCardless processes your personal data and your data protection rights, including your right to object, is available at: gocardless.com/privacy

Error Analysis with Sentry

To detect and fix technical errors in our software quickly, we use the service Sentry of Functional Software, Inc., 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA. When an error occurs on our servers, in the administration interface or on a website created with us, technical information about it is transmitted to Sentry: the error message and the affected place in the program code, the requested address, browser type and version, the operating system, the time, the actions performed on the page immediately before (e.g. page changes, clicks and requests to our servers, without your input) and, if you are logged in to the administration interface, the number of your user account. Your IP address, your name and your e-mail address are not transmitted to Sentry.
The data is stored in the European Union and deleted after 90 days at the latest. The legal basis is our legitimate interest in an error-free and secure operation of our services (Art. 6 (1) (f) GDPR). We have concluded a data processing agreement with Sentry, which contains the standard contractual clauses of the EU Commission for any transfers to the USA. More information: sentry.io/privacy

Usage statistics of the administration interface

To see which functions of our administration interface are used and to develop our services accordingly, we record on our own servers for every request of the administration interface to our servers: the function called, the address of the open page of the administration interface (without numbers and identifiers), the time, the number of your user account and of your website, its package, whether the request was successful and how long it took. With every page it opens, the administration interface also reports the kind of device (smartphone, tablet or computer), which it derives in the browser from the size of the screen and the way it is operated (mouse or touch). As long as the administration interface is open in a browser window, it reports this every two minutes together with the open page. Your input, your IP address and further information about your browser or device are not stored; no cookies are set and no third parties are involved. We also count how many websites use the individual functions (e.g. a blog with articles), without copying any content, and how many of the user accounts registered in a month (also per language of the administration interface) log in again later, create a page of their own or pay for a package; for this we evaluate the logins, pages and invoices we store anyway and keep only totals without reference to user accounts. For the same statistics we determine from the IP address used at sign-up the country it comes from (without storing the country), and at sign-up we store with your user account the page of our website from which you started it and, if your browser passes it on, the domain of the website that referred you to our website (e.g. a search engine); we evaluate these only as totals, and they are deleted together with your user account. When you cancel a package or delete your user account, we store the reason you give, if any, without reference to your user account, together with the language of the administration interface, the package and the number of days since your sign-up, to see why customers leave; these entries are deleted after three years. Of the messages to our support we only count how many arrive per topic, language and package; the messages themselves are not used for these statistics. For the overview of who is currently using the administration interface, we also determine the country from the IP address of your last login, which we store anyway for the security of your user account; the country is not stored.

The reports of open windows are deleted after one day, the hourly summaries after 90 days and the daily summaries per user account after 5 years; after that, only monthly totals without reference to user accounts remain. The legal basis is our legitimate interest in developing our services according to demand (Art. 6 (1) (f) GDPR). You can object to this processing at any time; please contact us.

Newsletter

If you want to receive the newsletter offered on the website, we need a valid e-mail address from you and information that allow us to verify that you are the owner of the specified e-mail address or the owner agrees with receiving the newsletter.
You can always revoke your agreement to the saving of your data, the e-mail address and the usage for sending newsletters.

Deletion of Personal Information

You can delete the personal information we store about you anytime, if you follow the following steps:

1. Log into your account.
2. In the top menu bar, click on the "person" icon on the right.
3. Click on "Account".
4. In the top submenu, click on "Delete Account" and follow the instructions.

Cookies

The websites use so-called "cookies" in different situations. Their purpose is to make our websites better usable, more efficient and safer. Cookies are small textfiles, which are stored on your PC and which are saved by your browser. Most cookies we use are so-called "session cookies". Those cookies get deleted automatically after your visit. Cookies do not harm your PC in any form and do not contain virus.
As advertising from Google Adsense is displayed on this domain, your browser may save a cookie from Google Inc. or from a Third Party. This cookie can be read by Google Inc. or from a Third Party. To delete this cookie or to change the cookie handling itself, please consult your browser's help or go to the Google (content) advertising network's Data Privacy Statement. Usually you find those settings at "Extras" => "Settings" => "Privacy Protection" (Firefox); "Extras" => "Internet options" => "Privacy Protection" (Internet Explorer) or "Menu" => "Settings" => "Privacy Protection".

More Information

Your trust is important for us. Thus, we always want to answer to you when it comes to the processing of your personal data. If you have any questions that are not answered in this data privacy statement or you want to have more detailed information about one provision: Please contact us at any time.